Microsoft Dynamics 365 Fundamentals: Complete Guide 2026
Entry-level certification for Microsoft business applications professionals.
What is Dynamics 365 Fundamentals?
Microsoft Dynamics 365 Fundamentals certifications validate foundational knowledge of Microsoft's business applications including CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) capabilities. There are two fundamentals exams covering different aspects of the platform.
These certifications are ideal for business analysts, consultants, and IT professionals entering the Dynamics 365 ecosystem.
Two Fundamentals Paths
- MB-910: Customer Engagement Apps (CRM)
- MB-920: Finance and Operations Apps (ERP)
- Duration: 45 minutes each
- Format: 40-60 questions
- Passing Score: 700/1000
- Cost: $99 USD each
MB-910: Customer Engagement Apps
| Topic | Weight |
|---|---|
| Dynamics 365 Sales | 25-30% |
| Dynamics 365 Customer Service | 25-30% |
| Dynamics 365 Marketing | 15-20% |
| Dynamics 365 Field Service | 15-20% |
| Shared Features | 10-15% |
MB-920: Finance and Operations Apps
| Topic | Weight |
|---|---|
| Dynamics 365 Finance | 30-35% |
| Dynamics 365 Supply Chain Management | 25-30% |
| Dynamics 365 Commerce | 10-15% |
| Dynamics 365 Human Resources | 10-15% |
| Core Capabilities | 15-20% |
Key Dynamics 365 Apps
- Sales: Lead and opportunity management
- Customer Service: Case management and support
- Finance: General ledger and financial reporting
- Supply Chain: Inventory and procurement
- Field Service: Work orders and scheduling
Career Impact
- Average salary: $70,000 - $100,000 USD
- Dynamics 365 Consultant and Analyst roles
- Foundation for Functional Consultant certifications
- Business applications implementation projects
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